Returns & Refunds
Returns & Refunds Policy
Summary
We want you to be completely satisfied with your purchase. If you receive a defective, incorrect, or unwanted item, you may request a return within 14 days of delivery for a refund or exchange (unless otherwise stated).
Eligibility for Returns
-
Items must be unused, in original packaging, and include all tags.
-
Certain items (such as undergarments, fragrances, or hygiene-related products) are non-returnable unless faulty.
-
Custom or personalized items are non-returnable unless there is a defect or our error.
How to Return
-
Contact us at contact@necify.com with your order number.
-
We will provide you with return authorization and shipping instructions.
-
Returns sent without approval may be refused.
-
Once we receive and inspect your return, we’ll confirm and process your refund or exchange.
Refunds & Processing Time
-
Refunds are issued to your original payment method.
-
Processing typically takes 5–14 business days depending on your bank or payment provider.
-
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement, alternative item, or a full refund.
Return Shipping
-
Customers are generally responsible for return shipping costs unless we provide a prepaid label.
-
We are not responsible for lost or damaged items during return shipping unless arranged by us.
Exchanges
If you’d like a different size, color, or item, please return your product and place a new order. We’re happy to help with availability questions.
Contact Us
Email: contact@necify.com
Phone: +18132141032
Note: Some products may have specific return conditions listed on their product page, which take precedence over this policy.